Not what I was expecting

I’m experiencing some unfortunate luck lately with ordering over the internet.

I ordered, from Usedbooks 123, via Abebooks, “Annie’s Coming Out”, written by Anne McDonald and Rosemary Crossley, an account of Anne’s growing up in an institution and how she managed to get out.

The order came in yesterday. I open the baby blue plastic package and what’s inside?

“How to Invest Your Money And Profit From Inflation” by Morton Shulman, 1979

AND

a free item! A 25 cent Harlequin romance novel. “Letter From Bronze Mountain” by Rosemary Carter. The back cover reads, “Can you love and hate at the same time?!”

You can’t begin to imagine my enthusiasm.

I wrote back Usedbooks 123 asking where’s what I ordered, but I figure I’m screwed out of that $9.00 of mine.

Update: Usedbooks 123 first wanted me to return to them the book, saying they’d refund me my money in full, or if I kept it they’d refund a percentage. I complained saying how I didn’t see how it was worth their while, or mine, for me to return the book as it is valueless, and I was concerned they may not refund my money as they promised and I’d be out more money. Today they went ahead and refunded the full amount.


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4 responses to “Not what I was expecting”

  1. Jennifer Avatar

    But can you love and hate Usedbooks 123 at the same time!?!?

  2. Idyllopus Avatar

    Can you give me any reason to love them?

  3. nina Avatar
    nina

    Dear dissatisfied customer,
    I think I can imagine your enthusiasm. What a pain. I would hope they would either refund your money plus shipping costs for returning the books you do not want. Or that they would actually send you what you want and tell you you are welcome to keep those valuable volumes for yourself. One of my duties is to rectify my own errors and to do so with as little trouble to the customer as possible. I can only hope that 123 Usedbooks has some equally service-oriented person working for them.

  4. Idyllopus Avatar

    Nina, what a racket. They offered me two options (1) mail back the book and they promise a full refund or (2) keep the book and they will give me a 75% refund.

    Whatever happened to the book I ordered?

    They’re going to reimburse me for shipping back to them a worthless book? I don’t buy it. They lose more money. Plus I’ve found a complaint of another person who ordered from them, received the wrong book, and were promised a refund and never got it.

    I requested my 75% refund. I figure I’ll be lucky to see it.

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